Ask for a supervisor, and if necessary a supervisor's supervisor. Click Here for the ABC News Fixer Homepage. Complaints are published after the company responds, confirming a commercial relationship with the consumer, or after 15 days, whichever comes first. We license certain sectors and offer information & referrals to the public. Tell the company that if you don't get a satisfactory response within a set period of time – say, two or three weeks -- you're going to file a complaint with a consumer agency (your state's Attorney General, a regulatory agency, the privately-run Better Business Bureau system, etc.) 24/7 coverage of breaking news and live events. Consumer Complaints Consumer issues are regulated by a number of federal, provincial and municipal government ministries and tribunals. Remember that clerks and call center workers are human. Establish a respectful rapport and you'll get much further. Consumer complaints Knowing your rights, considerations and how to pursue a complaint against a business or service provider. The Government of Canada has legislation that was put in place to protect the rights of consumers. If you don't get a satisfactory response in the allotted time, it's time to move up the ladder. Turn on desktop notifications for breaking stories about interest? I made this purchase at (location, date, and other important details of the transaction). -- The only thing that frustrates the ABC News Fixer more than watching people get the runaround is not being able to help every person who has a problem. White House chief of staff Mark Meadows tests positive for COVID-19, Eta strengthens back into tropical storm Saturday, will approach Florida Sunday. – … Suggest a concrete, fair way to resolve the problem – a specific refund, credit, exchange or other resolution. file a complaint with the Motor Vehicle Sales Authority of BC against a licensed motor vehicle dealer; or apply to the Travel Assurance Fund if you have paid for travel services that you have not received. Never send originals. Get the store clerk or front office employee on your side by calmly explaining what happened and asking, "How can we resolve this?". Consumer Protection BC We are a provincial regulator. If your issue isn't covered under our law, we may give you some general information or a referral to another organization, a lawyer, or Small Claims Court. Enclosed are copies (copies, NOT originals) of my records (receipts, guarantees, warranties, cancelled checks, contracts, model and serial numbers, and any other documents). Start a Complaint Our organization is responsible for overseeing specific types of consumer transactions in BC. If you're dealing with a call center, have a notebook and pen ready and write down everything – the time and date of the call, the phone number you called, the case or reference number and the call center representative's name and ID number. Many consumers win their battles – and there's a good chance you will, too. Ask how soon you can expect to hear back. The consumer complaint process is a major part of this legislation. You can find direct links to various consumer agencies here. Take notes on everything and before the call ends, ask the rep to read aloud the notes that he or she typed into the system. If you're still not getting anywhere, you'll have to write a letter. Here's a sample complaint letter from the Federal Trade Commission: On (date), I purchased (or had repaired) a (name of the product with the serial or model number or service performed). If you're a longtime customer, say so. Again, keep your cool. If you want immediate assistance, please call us toll free at 1.888.564.9963. Unfortunately, your product (or service) has not performed well (or the service was inadequate) because (state the problem). Time usually doesn't heal consumer problems, and in some cases you'll need to meet a deadline. Therefore, to resolve the problem, I would appreciate your (state the specific action you want). Stay strong. I look forward to your reply and a resolution to my problem, and will wait (set a time limit) before seeking third-party assistance. Tell them you hope the problem gets resolved so you can continue being a customer. Consumer affairs offices across Canada Contact information for federal, provincial and territorial consumer affairs offices. Include with your letter copies of relevant documents. Keep the master letter on your computer and tailor it as needed to file complaints online. New research suggests that some phones' SIM cards are susceptible to attack. If we don't choose your consumer problem for the column, here's how to tackle it yourself: If it's a local problem, start local. Please contact me at the above address or by phone (home or office numbers with area codes). Don't dillydally. Be concise while including relevant details and suggesting a resolution. Tell the company that if you don't get a satisfactory response within a set period of time – say, two or three weeks -- you're going to file a complaint with a consumer agency (your state's Attorney General, a regulatory agency, the privately-run Better Business Bureau system, etc.) About the database The Consumer Complaint Database is a collection of complaints about consumer financial products and services that we sent to companies for response. To deal with a consumer problem, the first step is to categorize which legal area the problem relates to. Send your letter by certified mail, return receipt requested. For example, you have only 60 days to dispute a false credit card charge. Consumer complaints may fall under federal, provincial or territorial legislation depending on the issue. Take a deep breath and use your nicest language. – and then be sure to follow through.
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