In the year ending March 31, 2009, the Help Desk responded to 3,950 calls and emails on everything from credit cards and collection agencies to home loans and identity theft. EurLex-2. Members of the network are encouraged to present a unified voice for consumers on legislative and regulatory matters. Consumer Action’s outreach staff conducted workshops in several cities to train members of its growing community agency network on how to use Consumer Action’s materials to educate their clients about their consumer rights. Experiments in Media and Narrative Schedule 2017, Environmental Disaster, Environmental Justice, and Media, Solitary walks and Meditation: Extra Credit in the Shadow of the Pandemic, Staying with the Trouble: Notes on Chapter 1, Staying with the Trouble: Notes on Chapter 2, Staying with the Trouble: Notes on Chapter 3, Staying with the Trouble: Notes on Chapter 3, pp76-98, Staying with the Trouble: Notes on Chapter 4, Staying with the Trouble: Notes on Chapter 5, Staying with the Trouble: Notes on the Introduction, Media Representation of Environmental Disasters, Oddkin, Companion Species and String Figures, Investment, Fictionalizing, What’s the Point, University of California divests portfolio of fossil fuels. Whereas the group’s contact with business and industry had been totally adversarial in the ‘70s, McEldowney found that during the Reagan-Bush years it made more sense to also work with selected corporations rather than to depend just on regulatory solutions. Consumer Action Goes National. Forty years after its inception, Consumer Action’s complaint hotline is still answering individual complaints, and using that information to change the system through education, legislation, and legal action. Promoting pro-consumer policy, regulations and legislation and helping consumers be heard by those in power is an important part of Consumer Action’s work. In just a few short years of arriving in DC, Consumer Action became an active player in many consumer-protection battles. Consumer Action maintained the momentum through 2010, when, after actively championing the creation of an independent, pro-consumer federal agency to oversee banks and financial companies, Congress established the Consumer Financial Protection Bureau. Updated daily, the main Consumer Action site (www.consumer-action.org) now offers a more robust visitor experience, including headline consumer news, book reviews, an online “help desk,” and access to the Take Action advocacy database of national, state and local elected officials. Consumer Action enters its fifth decade as the foremost expert in designing and delivering multilingual, multicultural consumer education; an active and effective advocate for consumer rights; and a major contributor to pro-consumer regulation and legislation. The project also coordinated action through its Advocacy Network of community-based organizations and regular Advocacy Alerts.
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